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Customer Experience

Customer Success Associate

Work arrangement
Remote
Employment type
Part-Time / Internship
Commitment
10–20 hrs/week
Location
Ghana-based preferred
Experience level
Student / Early-career
Engagement terms
Confirmed in writing before you start
Duration
Agreed at onboarding

About the Role

The Customer Success Associate will help ensure that Cornerstone's customers and partners understand how to use our services, receive reliable support, and have positive experiences with our platform.

You'll work directly with merchants, individual users, and organisations while helping us improve customer satisfaction and long-term retention.

Key Responsibilities

  • Support the onboarding and activation of new customers and merchants.
  • Guide users through the Cornerstone app, USSD, WhatsApp, and merchant portal.
  • Answer enquiries about transactions, account access, settlements, and product features.
  • Record customer issues and escalate payment-related matters to authorised team members.
  • Follow up on unresolved cases and communicate verified updates.
  • Gather customer feedback and recommend improvements.
  • Support merchant education and adoption of Cornerstone Collect.
  • Maintain customer support reports, onboarding trackers, and retention insights.

Requirements

  • Strong interpersonal and communication skills.
  • Good spoken and written English.
  • Patience, empathy, professionalism, and problem-solving skills.
  • Familiarity with smartphones, mobile money, and digital services.
  • Ability to organise customer records and communicate remotely.
  • Willingness to learn Cornerstone's services and support procedures.

Preferred

Twi, Ga, Ewe, or other Ghanaian languagesCustomer supportSalesMerchant onboardingCRM experience

Expected Contribution

Accurate support records, effective onboarding, improved issue resolution, and useful customer feedback.

Apply Now

Send your CV to info@mycornerstonegh.com

We review applications on a rolling basis

What We Offer

  • Direct experience supporting merchants and customers of a live financial service
  • Flexible, remote-first working arrangement
  • Practical experience contributing to a developing fintech company
  • Real products and real business challenges
  • Task guidance, feedback, and professional development
  • Exposure to cross-functional collaboration and startup operations
  • Certificate or reference letter on successful completion of an eligible internship, subject to performance
  • Consideration for expanded responsibilities or future roles, depending on performance and company growth

Engagement terms are confirmed in writing before you start. Future employment is not guaranteed.

Our Hiring Process

  1. 1
    Apply
    Send your CV, a short introduction, and any portfolio or GitHub links.
  2. 2
    Conversation or Practical Review
    A short role-based conversation or practical exercise.
  3. 3
    Offer
    Role, reporting contact, commitment, and engagement terms, confirmed in writing before you start.

Ready to Build With Us?

Include your CV, a short introduction, and any portfolio, GitHub, or work samples. Tell us what you hope to contribute and learn at Cornerstone.

Apply Now

Email subject: Application – Customer Success Associate – [Full Name]